Last updated: 13/11/2024
Terms and Conditions
Welcome to Akxellera. By accessing or using our website (www.akxellera.com) and services, you agree to be bound by the following Terms and Conditions. Please read them carefully. If you disagree with any part, do not use our website or services.
If you need more help
If you have any questions regarding these Terms and Conditions, please contact us at web@akxellera.com
- By accessing and using this website, you acknowledge that you have read, understood, and agree to these Terms and Conditions, as well as our Privacy Policy.
- Akxellera reserves the right to update or modify these Terms at any time without prior notice. Your continued use of the website and services after such changes constitutes your acceptance of the new Terms. Please review them periodically for updates.
- Intellectual Property: All content, including but not limited to text, images, logos, and graphics, on the Akxellera website is the property of Akxellera. Unauthorized use, reproduction, or distribution of any content without written permission is strictly prohibited.
- Prohibited Activities: Users may not engage in activities that may harm, disable, overburden, or impair the website or interfere with any other user’s access to our services. Users agree not to use any automated systems (e.g., robots, scrapers) to access or use the website in any way.
- Account Responsibility: If you create an account on our website, you are responsible for maintaining the confidentiality of your account details, including your password. You agree to notify us immediately of any unauthorized access or breach of security.
- Accuracy of Information: You agree to provide accurate, current, and complete information during registration and to update this information if it changes.
- Kickstart Plans and Performance Packages: All of our plans and packages are available through the Akxellera app and subject to the specific terms for each product, as outlined on the website. Subscribers to Performance Packages will receive updates to their plans, while users of Kickstart Plans will not receive ongoing updates.
- Personalised Programmes: All diet, training, and supplement plans provided by Akxellera are customised for individual clients based on the information they provide. We do not guarantee specific outcomes, as success depends on user adherence and individual factors.
- Cancellation and Refund Policy: Subscription clients may cancel their membership at any time but will be charged for the current billing cycle. Refunds are not issued for services already rendered, and any cancellation of ongoing services may result in partial billing or administrative fees as outlined on our payment policy page.
- Disclaimer: Akxellera’s services, including but not limited to fitness, diet, and training plans, do not constitute medical advice. Users should consult their healthcare provider before beginning any new fitness programme or diet plan, especially if they have any pre-existing conditions.
- Prices and Fees: Prices listed on our website are in GBP and may change at any time without notice. Subscription payments are billed monthly, as indicated in the description of each Performance Package.
- Third-Party Meal Prep Costs: For packages that include coordination with a meal prep service, any additional costs associated with third-party meal prep are the responsibility of the client.
- Billing: Subscription fees are charged on a recurring basis (monthly) until cancelled. By purchasing a subscription, you authorise Akxellera to charge the payment method provided for all applicable fees.
- By subscribing to our newsletter or opting in to receive promotional emails, you agree to receive information about Akxellera’s latest news, updates, offers, and services. You may unsubscribe at any time by clicking the “unsubscribe” link at the bottom of each email.
Akxellera is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, use our services, or interact with us in other ways. By using our site and services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Sign up for our services
- Complete forms on our website
- Contact us for support
The information we collect may include your name, email address, phone number, mailing address, payment details, and other information required for service provision.
Automatically Collected Information
When you visit our website, we may collect certain information automatically, including:
- Device Information: IP address, browser type, operating system, and device identifiers.
- Usage Information: Pages visited, time spent on pages, and other actions on our site.
This information helps us understand user preferences, improve site performance, and enhance user experience.
2. How We Use Your Information
We may use the information we collect for purposes including:
- Providing and managing our services
- Personalising your experience
- Processing transactions
- Communicating with you regarding updates, promotions, or information about our services
- Complying with legal obligations
- Analysing site performance and enhancing security
If you have subscribed to our email list, we may use your information to send promotional messages. You may opt-out at any time by following the unsubscribe link in our emails.
3. Sharing Your Information
We will not share your personal information with third parties except in the following circumstances:
- Service Providers: We may share your information with third-party vendors to help us operate our website, process payments, or provide customer support.
- Legal Compliance: We may disclose your information as required by law, regulation, or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Cookie Usage and Consent
Cookiebot Consent Management Platform (CMP)
We use Cookiebot CMP to manage user consent for cookies in accordance with the UK and EU General Data Protection Regulation (GDPR). Cookiebot CMP allows you to control which cookies you consent to and provides detailed information on each cookie category.
When you visit our website, you will see a pop-up banner requesting your consent to use cookies. You can adjust your preferences at any time by clicking on the Cookie Settings link at the bottom of our website.
Types of Cookies We Use
- Essential Cookies: Necessary for basic website functionality.
- Analytics Cookies: Help us understand how visitors interact with our site and improve user experience.
- Functional Cookies: Allow us to personalise content based on your preferences.
- Advertising Cookies: Used to deliver relevant advertisements and track ad performance.
5. Data Security
We take appropriate security measures to protect your personal information. However, please note that no method of electronic storage or internet transmission is entirely secure. We cannot guarantee absolute security, but we are committed to protecting your information with commercially acceptable means.
6. Your Rights
Under UK data protection law, you have certain rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request that we correct or update inaccurate information.
- Deletion: You can request that we delete your information, subject to legal or contractual obligations.
- Objection: You have the right to object to certain data uses, such as direct marketing.
To exercise any of these rights, please contact us at [Insert contact email].
7. International Data Transfers
As we are based in the UK, your data will primarily be stored within the UK. However, we may use service providers that operate outside the UK, in which case we ensure adequate data protection measures are in place to protect your information.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will revise the “Effective Date” at the top of this policy. Please check this page regularly to stay informed.
- Our website may contain links to third-party websites, such as social media platforms, or recommendations for meal prep services. Akxellera is not responsible for the content or practices of these third parties, and any use of these sites is at your own risk.
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- Akxellera is not liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our services or website. This includes but is not limited to any loss of profits, data, or other intangible losses.
- You agree to indemnify and hold harmless Akxellera and its affiliates, partners, employees, and agents from any claims, damages, liabilities, losses, or expenses arising out of your use of the website, violation of these Terms, or infringement of any third-party rights.
- These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of our services will be subject to the exclusive jurisdiction of the courts of England and Wales, regardless of your location.