What payment methods do you accept?

Available payment methods are shown securely at checkout. Payment is taken when your order is placed.

Is my payment secure?

Yes. Payments are processed securely through Shopify and its approved payment providers. Akxellera does not normally receive or store your full card details.

Will I receive an order confirmation?

Yes. You’ll receive an email confirming your order after checkout. We’ll also send updates when your order has been fulfilled or tracking becomes available.

Can I change or cancel my order?

Contact us as soon as possible through our website contact form or email store@akxellera.com .

If your order has not yet been processed, we’ll do our best to help. Once fulfilment has begun, changes may no longer be possible.

Where do you currently deliver?

We currently deliver physical products within the United Kingdom.

How much is delivery?

Standard Delivery: £1.99 or free on orders over £50. Estimated delivery is 5 to 8 business days.

Express Delivery: £4.99 or free on orders over £75. Estimated delivery is 1 to 3 business days.

When will my order be dispatched?

We aim to process orders as quickly as possible. Your estimated delivery date includes the expected processing and delivery time shown at checkout.

Will I receive tracking?

Where tracking is available, we’ll send the details once your order has been dispatched.

Will all my products arrive together?

Not necessarily. Some products may be dispatched separately by our fulfilment partners, which means an order containing multiple products could arrive in more than one delivery.

You will not be charged additional delivery fees because an order is split into multiple parcels.

Where are Akxellera products dispatched from?

Akxellera works with third party suppliers and fulfilment partners, so some products may be dispatched directly to you rather than from an Akxellera warehouse.

We remain your point of contact for your Akxellera order.

What happens if a product becomes unavailable after I order?

Stock availability can occasionally change quickly. If we are unable to fulfil an item, we’ll contact you and arrange an appropriate solution, such as a refund or suitable alternative.

Can I return a product if I change my mind?

For most physical products purchased online, UK customers have the right to tell us they wish to cancel within 14 days of receiving the goods, subject to legal exceptions. You then normally have a further 14 days to return them.

Contact us through our contact form or email store@akxellera.com before returning anything so we can provide the correct instructions.

What if my item arrives damaged or faulty?

Contact us as soon as possible through our contact form or email store@akxellera.com with your order details and, where useful, photographs showing the problem.

We’ll review the issue and arrange the appropriate replacement, refund or other remedy.

Where do I send a return?

Please do not send items to an address without contacting us first.

Because products may be fulfilled by different partners, the correct return location can depend on the product.

When will I receive my refund?

Once a return has been received and approved, we’ll process the refund back to your original payment method. Your bank or payment provider may take additional time to display the funds.

How do you choose the products sold on Akxellera?

We focus on products that solve practical problems around training, recovery, nutrition, meal preparation, organisation and everyday routines.

Our aim is not to build the biggest fitness catalogue possible. We want to feature tools we genuinely believe can make healthy routines easier to manage and stay consistent with.

Are these products things you actually use yourselves?

Where possible, we focus on products, tools and types of products that we use ourselves or that have helped make our own routines easier.

We also look for products that solve the kinds of small everyday problems we regularly come across through training, nutrition, recovery and working with clients.

Are the products manufactured by Akxellera?

Not all of them. Our store includes carefully selected third party products as well as products or digital resources that may be developed specifically by Akxellera.

The individual product page will contain the information relevant to that product.

Are your product images photographs of the exact product?

Some product images on Akxellera are digitally created to give the store a consistent visual style. We aim to represent products as accurately as possible, but colours, packaging, proportions or minor visual details may differ from the item supplied.

Please refer to the product description and specifications for details of the product you are purchasing.

I have a question about a product before ordering. How do I contact you?

Contact us through our contact form or email store@akxellera.com.

What is an Akxellera Targeted Plan?

Targeted Plans are structured fitness programs built around a specific goal, challenge or stage of your fitness journey.

Instead of trying to cover everything at once, each plan focuses on helping you work towards one clearly defined outcome.

What do I get with a Targeted Plan?

Depending on the plan, you can receive structured training through the Akxellera App, relevant nutrition guidance, workout tracking, progress tracking, weekly check ins and supporting resources related to your goal.

Weekly check ins: These help you monitor your progress and stay accountable, but they are not personally reviewed with individual feedback.

Plan adjustments: Targeted Plans follow a structured program and are not individually rewritten each week based on your progress.

Do I receive personal feedback on my weekly check ins?

No. With a Targeted Plan, your check ins are there to help you monitor progress and stay accountable.

If you want your coach to personally review your progress, give individual feedback and regularly adapt your program, 1 to 1 Coaching is the better option.

Does my Targeted Plan change every week?

No. Targeted Plans follow a structured program designed around the particular goal.

Your plan is not individually rewritten each week based on your personal check in.

How much do Targeted Plans cost?

Targeted Plans are available as a monthly subscription. Please visit our Coaching page for the most up to date subscription cost and details of what is currently available.

I have a question about a Targeted Plan. How do I contact you?

Contact us through our contact form or email web@akxellera.com.

How is 1 to 1 Coaching different?

1 to 1 Coaching is built around you rather than one predefined goal.

Your training, nutrition guidance, progress and circumstances can be reviewed personally by your coach, with individual feedback and adjustments made as you progress.

What is included in 1 to 1 Coaching?

1 to 1 Coaching can include personalised training programming, personalised nutrition guidance, weekly check ins, individual coach feedback, ongoing program adjustments, direct coach support, workout tracking and progress tracking through the Akxellera App.

Personal feedback: Your coach personally reviews your check ins and gives feedback based on how things are going.

Plan adjustments: Your program can be adapted around your progress, setbacks, schedule, lifestyle and changing goals.

Direct support: You have a more personal level of support than you would receive through a Targeted Plan.

How much does 1 to 1 Coaching cost?

1 to 1 Coaching pricing is determined after we have reviewed your application and assessed the level of support that is appropriate for your goals and circumstances.

If your application is accepted, we’ll explain the recommended coaching option and monthly subscription cost before you decide whether you would like to proceed.

You can find more information about the service and application process on our Coaching page.

Can anyone sign up for 1 to 1 Coaching?

1 to 1 Coaching begins with an application.

We personally review applications to understand your goals, circumstances and the level of support you may need, and to make sure Akxellera is the right fit before coaching begins.

What happens after I apply?

Step 1: You submit your application and tell us about your goals, current situation and the support you’re looking for.

Step 2: We review your application and assess whether Akxellera is the right fit and what level of coaching support would be appropriate.

Step 3: If your application is accepted, we’ll contact you with our recommended coaching option and the monthly subscription cost.

Step 4: You can then decide whether you would like to proceed. If you do, we’ll arrange your onboarding and set up your coaching through the Akxellera App.

Step 5: Then comes the important bit... putting in the work.

I have a question about coaching before applying. How do I contact you?

Contact us through our contact form or email web@akxellera.com.

What is the Akxellera App?

The Akxellera App is where your Targeted Plan or 1 to 1 Coaching is delivered.

Available on iOS and Android, it keeps your training, diet plan, supplement plan, progress tracking, check ins and supporting resources together in one place.

What can I do in the app?

Depending on your service, you can follow your workouts, view exercise demonstrations, access your diet and supplement plans, track progress, complete check ins and view any additional resources included with your plan.

Do Targeted Plans and 1 to 1 Coaching use the same app?

Yes, both are delivered through the Akxellera App, but the level of support is different.

Targeted Plans: You follow a structured program built around a specific goal.

1 to 1 Coaching: Your coach can personally review your progress, provide feedback and adjust your program as you progress.

Can I message my coach through the app?

Direct coach support is part of 1 to 1 Coaching.

Targeted Plans do not include the same level of personal messaging or individual feedback unless specifically stated.

Do I need to pay separately for the app?

No. The app access required for your active Targeted Plan or 1 to 1 Coaching is included as part of your subscription.

When do I get access?

You’ll receive access once you have joined a Targeted Plan or been accepted for 1 to 1 Coaching and completed any required onboarding.

What happens if I cancel?

Your access to the program, coaching and associated app content may end when your subscription finishes.

I’m having a problem with the Akxellera App. Who do I contact?

Contact us through our contact form or email web@akxellera.com.

Is Akxellera medical advice?

No. Our fitness content, products and coaching are not a replacement for diagnosis, treatment or advice from an appropriately qualified healthcare professional.

If you have a medical condition, injury, unexplained symptoms or concerns about whether something is appropriate for you, seek professional medical advice.

Do you talk about steroids, PEDs and peptides?

Akxellera may discuss performance enhancing drugs, steroids and peptides openly from an educational, personal experience and harm reduction perspective.

We do not prescribe, supply or sell prescription medicines or performance enhancing substances, and our content should not be treated as medical advice.

Can I contact you before applying for coaching?

Yes. If you’re unsure whether coaching is right for you or have a question that isn’t answered on the website, contact us through our contact form or email web@akxellera.com.

I have a question that isn’t answered here. Who should I contact?

For products, orders, delivery, payments, returns or refunds: Contact us through our contact form or email store@akxellera.com.

For coaching, Targeted Plans, the Akxellera App or general enquiries: Contact us through our contact form or email web@akxellera.com.