Shipping policy
We currently deliver physical products within the United Kingdom.
Delivery Options
Standard Delivery: £1.99 or free on orders over £50. Estimated delivery is 5 to 8 business days.
Express Delivery: £4.99 or free on orders over £75. Estimated delivery is 1 to 3 business days.
The delivery options and charges available for your order will be shown at checkout before payment.
Order Processing
We aim to process orders as quickly as possible.
Estimated delivery times include the expected processing and delivery period. Orders placed on weekends or bank holidays may begin processing on the next business day.
Delivery Estimates
Delivery times are estimates rather than guaranteed arrival dates.
Delays can occasionally happen due to circumstances outside our control, including courier delays, supplier delays, severe weather, seasonal demand or other unexpected disruption.
If there is a significant delay or change affecting your order, we will contact you where appropriate.
Third Party Fulfilment
Akxellera works with third party suppliers and fulfilment partners to supply some of the products available through our store.
This means your order may be dispatched directly from one of our fulfilment partners rather than from an Akxellera warehouse.
Orders Containing Multiple Products
If you order more than one product, your order may occasionally be split into separate parcels.
This can happen when products are supplied by different fulfilment partners.
Your parcels may therefore arrive at different times, but you will not be charged additional delivery fees because we have chosen to split your order.
Tracking
Where tracking is available, we will send you the relevant tracking information once your order has been dispatched.
Tracking information may take a short time to become active after dispatch.
Delivery Addresses
Please check your delivery address carefully before completing your order.
If you notice an error after ordering, contact us as soon as possible through our contact form or email store@akxellera.com.
We will do our best to update the address if fulfilment has not yet begun, but we cannot guarantee that changes will be possible once an order has been processed or dispatched.
Failed or Unsuccessful Delivery
If a delivery cannot be completed because an incorrect or incomplete address was provided, or because the parcel was not collected following an attempted delivery, additional delivery charges may apply if the order needs to be sent again.
Please contact us if you experience a problem receiving your order.
Missing or Delayed Orders
If your estimated delivery window has passed and your order has not arrived, check any tracking information you have received first.
If you still need help, contact us through our contact form or email store@akxellera.com with your order number.
Damaged Parcels
If your order arrives damaged, contact us as soon as possible through our contact form or email store@akxellera.com.
Where helpful, please include photographs of the parcel, packaging and affected product so we can investigate the issue.
Product Availability
Stock availability can occasionally change between an order being placed and fulfilment taking place.
If we are unable to supply a product you have ordered, we will contact you and arrange an appropriate solution, which may include offering an alternative or issuing a refund.
International Delivery
We currently only deliver physical products within the United Kingdom.
If international delivery becomes available in the future, the relevant destinations, delivery charges and estimated delivery times will be shown at checkout.
Contact Us
For questions about delivery, fulfilment or an existing order, contact us through our contact form or email store@akxellera.com.